[ john looks on sympathetically. this could be potentially worse than the phantom hound he saw with henry knight. it's an entirely new universe. wetting his lips, his voice becomes softer and he leans in toward the screen. maybe he will respond better to facts and structure right now -- either way, he'll try not to bristle if Sherlock lashes out at him again. ]

Look, I know all of this is a bit of a shock. I didn't believe it myself at first. I'm guessing you didn’t hang around the de-briefing, but did they at least give you a pamphlet before you left? It has everything you need to know.

I think I know where you are. The gas station -- it should have a coffee machine in there. Just grab one and wait for me there, okay? It shouldn't take too long.